Privacy Policy

Property Tracker is an app made by Add Jam Limited. This policy explains the personal data it uses.

What we collect

Account details. You can use the app on your device without an account. If you sign in with Apple, we receive an identifier for your Apple account and, if you share them, your name and email address. Apple may provide a private relay email address.

Content you save and share. Homes, folders, notes and photos can stay on your device. If you use an account, content you save to it is stored with that account, and you can share folders with other people. Someone you share a folder with can see that folder’s content and the name shown for you. Content you keep only on your device stays on your device.

How you use the app. We collect information about how the app is used, so we can understand and improve it. This can be linked to an identifier for the app on your device. Our analytics provider uses your IP address only briefly to estimate an approximate location, such as a city or country, and does not keep the IP address. You can turn off product analytics in Settings with the “Help improve website support” switch, which is on by default. Turning it off stops product analytics entirely.

Crash and diagnostic information. When something goes wrong, we receive a report that helps us find and fix it.

Purchases. Premium is sold through Apple. We receive a record of the purchase or subscription, linked to your account, so we can provide and restore Premium. We do not receive your card number.

Device information. We receive information such as the device model, operating system and app version. When we send a notification to your device, we use a device token to deliver it.

When the app loads a property website, that site receives the request, including your IP address, under its own privacy policy.

Why we use it

We use this information to provide the app, including your account, saved content, shared folders and Premium, to send notifications you have allowed, to understand how the app is used and to fix problems, to reply when you contact us, and to keep records we are required to keep.

Under UK data protection law we rely on performance of a contract to provide the app, your account and Premium, and on our legitimate interests for usage analytics and crash reports. The app does not ask you to consent to analytics. You can object to that processing by emailing us. We reply to messages on the basis of our legitimate interests, or performance of a contract where the message is about Premium. We keep records the law requires as a legal obligation.

Service providers

We use reputable providers who process personal data on our behalf. Apple handles sign-in and payments. Google (Firebase) provides accounts, stores content saved to your account, and delivers notifications. Google is based in the United States. Content saved to your account is stored in the United Kingdom, and account details are processed in the United States. PostHog processes usage analytics in the EU. Sentry processes crash reports in the United States. RevenueCat processes purchase records in the United States.

Some of these providers process data outside the UK. Where personal data is transferred outside the UK, the transfers are protected by appropriate safeguards such as the UK International Data Transfer Addendum or standard contractual clauses, which these providers offer as part of their standard terms.

How long we keep it

We keep personal data only for as long as we need it. Usage analytics and crash reports are kept for a limited period and then deleted. Purchase records are kept for as long as we need them for your subscription and for our legal obligations. Emails you send us are kept while we need them to deal with your request.

You can delete content stored only on your device from within the app. You can also delete your account in the app, which removes the account and the content stored with it. Backups of your device are managed in your device settings.

Your rights

You can ask to access, correct, delete, restrict or receive a copy of your personal data, or object to how we use it. Email support@addjam.com. We will respond within one month. You have the right to complain to the Information Commissioner’s Office.

Children

Property Tracker is not aimed at children. If you think a child has given us personal data, please contact us at support@addjam.com.

Changes

We will update this page and its date when this policy changes.

Contact

Add Jam Limited is the data controller. We are a company registered in Scotland (company number SC468839), The Kelvin Building, Bramah Avenue, East Kilbride, G75 0RD. Our ICO registration number is ZB035158.

Questions or privacy requests: support@addjam.com, or our contact form.