What's included in your support services?

Our support covers bug fixes, security updates, performance monitoring, dependency updates, minor feature improvements and responding to production issues. We tailor packages to your specific needs and technologies.

Can you take over support for an app built by another agency?

Yes, we regularly inherit projects from other teams. We'll start with a code review to understand the codebase, identify any urgent issues and create a plan for ongoing maintenance. We work with React Native, Rails, React and native iOS/Android.

How quickly do you respond to issues?

Response times depend on your support agreement. We offer same-day response for standard issues and can arrange faster SLAs for critical production systems. We set up monitoring and alerting to catch problems early.

Do you offer retainer-based support?

Yes, most clients prefer a monthly retainer that gives them a set number of hours for support, small improvements and priority access to our team. This is more cost-effective than ad-hoc requests and ensures we're familiar with your systems.

What if we need a bigger feature, not just support?

Support retainers work well for maintenance and small improvements. For larger features, we scope and quote separately. The advantage is we already know your codebase, so estimates are more accurate and development is faster.

How do we get started with a support engagement?

We start with a review of your current systems to understand the codebase and identify any immediate concerns. From there, we propose a support arrangement tailored to your needs - whether that's a few hours monthly or more comprehensive coverage.

Technical support for web and mobile apps

For growing or established businesses with tech at their core, reliable support is crucial. Our experienced team delivers robust support solutions for a wide range of technologies. Whether you need expertise with your React web application, React Native mobile app, native iOS (Swift) or Android (Kotlin) app, or Ruby on Rails backend, we've got you covered. Our support services keep your applications running smoothly, resolve issues quickly, and implement improvements efficiently.

Get expert support now

React web app support

Our React experts provide comprehensive support for your web applications. From troubleshooting complex state management issues to optimising performance and implementing new features, we ensure your React app remains cutting-edge and user-friendly.

Learn about our web development

Mobile app maintenance

Keep your mobile apps running smoothly across all platforms. Our team offers expert support for React Native, Swift (iOS), and Kotlin (Android) applications. We handle everything from bug fixes and performance optimisation to feature updates and platform-specific enhancements.

Explore our mobile app services

Ruby on Rails backend support

Ensure the reliability and efficiency of your Ruby on Rails backend. Our Rails specialists provide comprehensive support, including database optimisation, API maintenance, security updates, and scalability improvements to keep your application robust and performant.

Learn about our code review services

Support and maintenance projects by Add Jam

Ensure the continuous performance and reliability of your digital products with our expert support services. We offer dedicated assistance for React web apps, React Native, Swift, and Kotlin mobile apps, as well as Ruby on Rails applications.

Fintech

Education

With Jack - Freelance Insurance

With Jack offers peace of mind and protection for UK freelance creatives and SMEs. Friendly, personable and reliable insurance.

Mobility

Electric Vehicles

Urban Fox - near home EV charging

Urban Fox is a UK EV chargepoint operator offering a range of near home & car park charging solutions to make the transition to EVs accessible for all.

Community

Social Media

Community Lab

Community Lab is a free innovation and collaboration platform for ecosystem builders. A feature rich web app with posts, events, chat, notifications and activity feeds.

Health

Community

Purple Alert

A community-driven app by Alzheimer Scotland to support people with dementia. Enables quick alerts and community searches when individuals go missing. iOS and Android.

Frequently Asked Questions

What's included in your support services?: Our support covers bug fixes, security updates, performance monitoring, dependency updates, minor feature improvements and responding to production issues. We tailor packages to your specific needs and technologies.
Can you take over support for an app built by another agency?: Yes, we regularly inherit projects from other teams. We'll start with a code review to understand the codebase, identify any urgent issues and create a plan for ongoing maintenance. We work with React Native, Rails, React and native iOS/Android.
How quickly do you respond to issues?: Response times depend on your support agreement. We offer same-day response for standard issues and can arrange faster SLAs for critical production systems. We set up monitoring and alerting to catch problems early.
Do you offer retainer-based support?: Yes, most clients prefer a monthly retainer that gives them a set number of hours for support, small improvements and priority access to our team. This is more cost-effective than ad-hoc requests and ensures we're familiar with your systems.
What if we need a bigger feature, not just support?: Support retainers work well for maintenance and small improvements. For larger features, we scope and quote separately. The advantage is we already know your codebase, so estimates are more accurate and development is faster.
How do we get started with a support engagement?: We start with a review of your current systems to understand the codebase and identify any immediate concerns. From there, we propose a support arrangement tailored to your needs - whether that's a few hours monthly or more comprehensive coverage.

We offer a range of services to help ambitious tech projects succeed

Artificial Intelligence →: Leverage the power of AI to automate processes, gain insights, and improve your products. We can help you with machine learning, computer vision, and more.
App store optimisation (ASO) →: Enhance your app's visibility and performance in the App Store and Google Play. Our data-driven ASO strategies increase downloads, revenue, and user engagement in 2025's competitive app marketplace.
Scalable, secure cloud infrastructure →: Scalable and secure digital infrastructure to support your business operations. We can help you with cloud, networking, and more across AWS, Azure, Google Cloud Platform
Technical audits and code reviews →: Get an in-depth review of your digital products and infrastructure. Our expert team identifies critical issues in your React Native, Ruby on Rails, and cloud setups, providing tailored recommendations for optimisation and scalability.

Technical support for web and mobile apps banner image

Ensure your app's optimal performance with our comprehensive support services